Refund Policy

We offer a 30-day return period from the date of delivery. If you're not satisfied with your LED Face & Neck Mask, you may return it for a full refund.

Return Conditions

To be eligible for return, your device must be:

• Within 30 days of delivery
• In original condition with minimal signs of testing (e.g., device powered on to test functionality)
• Complete with all accessories and packaging (LED Face Mask, LED Neck Piece, Wireless Controller, USB-C Cable, Head Strap, Storage Bag, User Manual, and original packaging)
• Free from damage or excessive wear

How to Return Your Item

If you cannot ship within 7 days, please contact us to request an extension or new authorization.

Return Shipping Costs

• Standard returns (change of mind): Customer pays return shipping
• Defective or damaged items: We provide prepaid return label
• Incorrect items sent: We provide prepaid return label

We recommend using a tracked and insured shipping service. We cannot be responsible for items lost or damaged during return transit.

Refund Process

Timeline

Refund Amount

• Product price: Fully refunded
• Original shipping: Non-refundable (except for defective items or our errors)

Defective or Damaged Items

Contact us immediately at returns@vumra.com with:

• Order number
• Photos of the issue
• Description of the problem

We'll arrange either a replacement or full refund including all shipping costs.

12-Month Warranty

All devices include a 12-month manufacturer warranty covering:

• Manufacturing defects
• Electronic component failure
• Normal use malfunctions

Not covered:

• Accidental damage
• Misuse or modifications
• Cosmetic wear that doesn't affect functionality

For warranty claims, contact returns@vumra.com with your order number and description of the issue.

Exchanges

We do not offer direct exchanges. For a different item, please return your original purchase and place a new order once your refund is processed.

Non-Returnable Items

We cannot accept returns on:

• Items that show excessive use or have been damaged through misuse
• Items returned without prior authorization
• Items with missing accessories (may be subject to partial refund)
• Items returned after the 30-day window

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check your bank account again
2. Contact your credit card company (processing times vary)
3. Contact your bank
4. If still unresolved, email us at returns@vumra.com

Your Consumer Rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

For more information about your consumer rights, visit: www.citizensadvice.org.uk