FAQs

1. Where do you ship?

We currently ship only within the United Kingdom. International shipping is not available at this time.

2. How long does it take to process my order?

Orders are processed within 1–3 business days (excluding weekends and public holidays). Processing includes quality checks and packaging.

3. How long does delivery take?

After processing, delivery usually takes 1–6 business days.
You will receive tracking information by email once your order has been dispatched.

4. How do I track my order?

Once your order ships, we will send you an email with a tracking number and courier details.

5. Can I cancel or change my order?

Yes, you can request changes or cancellations within 24 hours of placing your order by contacting contact@vumra.com or calling +44 7360 519220.
After 24 hours, your order may already be in processing and cannot be modified.

6. What is your returns policy?

You can return products within 30 days of receipt under the following conditions:

  • Change of mind: Item must be unused, in original packaging, with all tags intact. Return shipping costs are your responsibility.
  • Faulty, damaged, or incorrect items: Contact us within 30 days. Vumra will cover the return costs and issue a full refund or replacement.
  • Custom or hygiene-sensitive items (e.g., swimwear): These cannot be returned unless faulty.

7. Do you offer exchanges?

We do not offer direct exchanges. Please return the unwanted item for a refund and place a new order.

8. What if my order never arrives?

If your tracking shows “delivered” but you haven’t received it:

  • Check with neighbors or household members.
  • Verify your shipping address.
  • Contact the courier.
    If the package is still missing, contact us for assistance. If confirmed lost, we will issue a full refund or replacement.

9. How do I contact customer service?

  • Email: contact@vumra.com
  • Phone: +44 7360 519220
  • Hours: Monday – Saturday, 08:00 AM – 05:00 PM (UK time)
    We aim to respond to inquiries within 24–48 hours (excluding weekends and holidays).

10. What company operates Vumra?

Vumra is operated by Vumra Commerce Ltd, a registered UK company (Company Number: 16707665).
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.