Terms of service

This website is owned and operated by Vumra, a trading name of VUMRA COMMERCE LTD (Company No. 16707665), a company registered in England and Wales. Throughout the site, the terms "we," "us," and "our" refer to Vumra.

We offer this website, including all information, tools, and services available on it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing products from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), together with our Shipping Policy, Returns & Refunds Policy, and Privacy Policy, which together form the entire agreement between you and Vumra.

2. Online Store Terms & Contract Formation

By agreeing to these Terms of Service, you confirm that you are at least 18 years old and legally able to enter into a binding contract. You may not use our products for any illegal or unauthorized purpose. A breach or violation of any of these Terms will result in immediate termination of your access to the Service.

Contract Formation: Your order constitutes an offer to us to buy a product. A legally binding contract between you and Vumra is only formed when we send you a Shipping Confirmation email confirming that your order has been dispatched. Processing a payment at checkout does not constitute acceptance of an order by Vumra. We reserve the right to decline or cancel any order prior to dispatch.

3. Accuracy of Product Information & Material Variance

We make every effort to describe and display our products as accurately as possible. By placing an order, you acknowledge and accept the following:

Material Variance: Products may show slight variation in dimensions, weight, finish, or material characteristics as a result of manufacturing processes. Minor variations of this kind are normal and are not considered defects. This does not affect your right to receive goods that are of satisfactory quality and as described.

Display Accuracy: We make every effort to display the colors, finishes, and detail of our products as accurately as possible. However, because screens and devices vary, we cannot guarantee that your device's display of any color or detail will perfectly match the physical item.

4. Modifications to the Service and Pricing Errors

Prices for our products are subject to change without notice. All prices listed on vumra.com are the final prices you pay. Any applicable consumer taxes are included in the listed price.

Pricing Errors: In the event that a product is mistakenly listed at an incorrect price due to a typographical or system error, we reserve the right to refuse or cancel any orders placed for that product prior to dispatch, even if your payment has been processed. If your payment has already been captured, we will immediately cancel the transaction and issue a full refund.

We reserve the right at any time to modify, limit, or discontinue any specific product, design, collection, or service without notice.

5. Products and Services

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products are subject to change at any time without notice.

6. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. For further detail on orders, returns, and refunds, please review our Returns & Refunds Policy.

7. Intellectual Property

All content on this website—including text, website design, product descriptions, custom graphics, logos, product photography, video assets, and the "Vumra" name and branding—is the exclusive property of VUMRA COMMERCE LTD or its licensors and is protected by UK and international copyright, trademark, and intellectual property laws.

You are strictly prohibited from copying, reproducing, distributing, publishing, downloading, displaying, or creating derivative works from any content or product designs found on this site without our prior written permission.

8. Prohibited Uses

In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(d) to submit false, fraudulent, or misleading information;

(e) to upload or transmit viruses, malware, or any other type of malicious code.

9. Disclaimer of Warranties; Limitation of Liability

Nothing in these Terms limits or excludes your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You always retain your right to receive goods that are of satisfactory quality, fit for purpose, and as described.

Subject to the above, and to the fullest extent permitted by law:

We do not guarantee that your use of our Service will be completely uninterrupted, timely, or error-free.

Vumra, its directors, officers, employees, and affiliates (including VUMRA COMMERCE LTD) shall not be liable for any indirect, incidental, or consequential losses—including lost profits, lost revenue, or loss of data—arising from your use of the Service.

Nothing in this clause excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

10. Governing Law

These Terms of Service and any separate agreements under which we provide you Services are governed by and construed in accordance with the laws of England and Wales. You and Vumra agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.

11. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This determination shall not affect the validity and enforceability of any remaining provisions.

12. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. Changes become effective immediately upon posting. Your continued use of or access to the site after changes are posted constitutes acceptance of the updated Terms.

13. Contact Information

Questions about these Terms of Service should be directed to our corporate team:

Email: hello@vumra.com

Phone: +44 7778 467922

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Registered Business Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Corporate Operator: vumra.com is owned and operated by VUMRA COMMERCE LTD, registered in England & Wales (Company No. 16707665).